What's with the setup fees?
eSchedule understands that every customer has different scheduling requirements. It's why our scheduling experts take time to understand your unique situation. The setup fee includes live training with a scheduling expert who will pre-configure eSchedule in a way that best meets the needs of your business. Setup seems to flow better when you have a live scheduling expert on the line :).
If you cancel within 60 days of signing up you'll receive a full refund (including setup fees). If you choose to cancel your account in the future you will never be charged again, but you are responsible for charges already incurred up until your cancellation. Refunds can not be issued after the initial 60 day period and we don't prorate for partial months.
Is this a long-term commitment?
eSchedule is a pay-as-you-go service. There are no long term contracts of commitments on your part. If you cancel, you'll be billed for the current month, but you won't be billed again.
What if I want more manager accounts?
No Problem! Your monthly rate will automatically adjust as you add more managers to your account. You will never be hit up for any extra upgrade fees, ever.
What types of payment do you accept? Will you take a P.O.? Can you invoice us?
Currently we accept Visa, Mastercard, and American Express. At this time we only accept payments online so we will not be able to accept a P.O., invoice you, or take an order over the phone.
Where can I find your terms of use, privacy policy, and refund policy?
Links to our Terms of Use, Privacy Policy, and Refund Policy.
